Returns & Exchanges
At Steed Cycles, we want to ensure you are completely satisfied with your gear. If your purchase isn't the perfect fit, you can return or exchange most items within 30 days of purchase in their original, unused condition.
Initiate Your Request
Contact our support team or visit our online portal with your order number and email address to start your return or exchange process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in brand-new, sellable condition.
Ship or Drop Off
Affix the provided shipping label to your package and drop it at any authorized courier location, or bring it directly to our retail store for an immediate swap.
Inspection and Refund
Once our technicians verify the condition of the returned gear, we will process your refund or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing