Frequently Asked Questions
Everything you need to know about your next ride with Steed Cycles.
Do your bikes come fully assembled?
For local deliveries, bikes arrive 100% assembled and safety-checked. For national shipping, bikes are 85% assembled; you will simply need to attach the handlebars, front wheel, and pedals using the included tool kit.
What is your return policy on cycling gear?
We offer a 30-day return window for all unused gear and accessories in their original packaging. Please note that for safety reasons, helmets cannot be returned once the tags are removed.
How do I choose the correct frame size?
Each bike model includes a specific size guide based on height and inseam. If you are between sizes, we generally recommend sizing down for a more agile ride or sizing up for increased stability.
Do you offer professional bike fitting services?
Yes, we offer in-store professional fitting sessions. You can book an appointment through our website to ensure your saddle height, reach, and cleat position are optimized for performance and comfort.
What kind of warranty comes with a Steed Cycles bike?
All our frames come with a limited lifetime warranty against manufacturing defects. Components such as drivetrains and brakes are covered by the original manufacturer's warranty, typically ranging from 1 to 2 years.
Do you provide international shipping?
Currently, we ship bikes and large equipment within North America. Smaller accessories and apparel can be shipped internationally via our premium courier partners.